CONCEPTUALIZATION OF THE CUSTOMER JOURNEY MAP AS A TOOL FOR CONSUMER LOYALTY MANAGEMENT Authors S. Lykholat https://orcid.org/0000-0002-0517-6852 P.-A. Shandala https://orcid.org/0009-0000-5881-7791 DOI: https://doi.org/10.32702/2307-2105.2026.2.119 Downloads pdf (Українська) Published 2026-02-19 Issue No. 2 (2026): Efektyvna ekonomika Section Статті